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Terms & Conditions

Terms of Use, Purchasing, Delivery and Returns

1.  Use Of Our Website

1.1  To purchase goods from our website you must be over eighteen years of age. Details provided upon registration or at any time must be correct and complete.  You must provide your real name, address, phone number, email address and any other details that we may require to process your order.

1.2  We reserve the right to; decline a new customer registration or suspend a customer’s account at any time and at our sole discretion, to terminate your access to all or part of the services with or without notice, to discontinue the website or services, or any part thereof, at any time, with or without notice.

1.3  By purchasing goods or submitting your personal data within an enquiry, you agree to receive future marketing updates via email and direct mail from Gwinllan Conwy.  Your information will not be shared with any third parties.

2.  Availability

2.1  Goods and services sold on this website are subject to availability.  Our acknowledgement of order acceptance via the web or email is not a guarantee of delivery. If we are unable to deliver the goods which you have offered to purchase, we will let you know as quickly as possible and a full refund will be given.

3.  Tour and Product Information, Pricing and Description

3.1  All prices are shown in £ sterling and include VAT where applicable.  We take reasonable care to ensure that all descriptions, details and prices of products appearing on the website are correct. All measurements and sizes are approximate, although we make every effort to ensure that they are as accurate as possible.

3.2  All visitors wishing to tour the vineyard will need good mobility plus suitable footwear and clothing appropriate for the weather conditions on the day of the tour/event. There are some areas of the vineyard that involve some uneven ground and inclines.

4.  Ordering

4.1  The Order Acknowledgement email and order number are our confirmation of your order with us.  Completion of the contract between you and us will take place on dispatch to you of the products ordered or provision of service, unless we have notified you that we do not accept your order, or you have cancelled it.

5.  Payment

5.1  We take payment via Paypal from your card at the time we receive your order.

6.  Delivery

6.1 Provided that we have processed and received payment in full for the products, ownership of an item will pass to you once the item has been delivered (either directly, or by leaving it in a safe place or with a neighbour).  When an item has been delivered, risk of damage to, or loss of, the item passes to you.

6.2  When delivering chilled and perishable goods the courier will be unable to re-deliver should you not be able to accept the package at the time of delivery. In this instance the courier will leave your package in a safe place or with a neighbour.

7.  Cancellations and Returns

7.1 You have the right to cancel or return non perishable goods up to 7 working days following receipt of your order.  This includes your right to cancel your order under the distance selling regulations.  You will receive a full refund excluding postage and packaging charges once it is returned in full.

7.2  We hope you are happy with any product purchased, but if you wish to return a non perishable product to us for any reason you may do so within 7 days of the dispatch date. Non perishable goods must be in a saleable condition and in the original, undamaged packaging.  We will refund the price or replace the product.

7.3  Perishable goods cannot be returned or cancelled once the order has been dispatched.  Refunds or replacements will be granted in the event of faulty, damaged or incorrect items being sent to you.

7.4  Return delivery charges will only be refunded in the event of faulty, damaged or incorrect items being sent to you.  This does not affect your statutory rights.

7.5  Other than for defective products, returns outside the timeframe set out above may be accepted at the sole discretion of Gwinllan Conwy.

7.6  Tour/Event cancellations must be notified with a minimum of 48 hours notice. Your booking may be transferred to an alternative date at the discretion of Gwinllan Conwy. No refunds/transfer will be given where cancellation is given with less than 48 hours notice.

8.  Refunds and Exchanges

8.1  All refunds will be made via Paypal, within 14 days of the cancellation of the order or return of the goods.  On faulty products, after the 7 day cancellation period, we reserve the right to offer a replacement item of similar or equal value.

9.  Indemnity

9.1  You agree to indemnify and hold Gwinllan Conwy harmless from all liabilities, claims and expenses that arise out of the content you submit, post or transmit via the Gwinllan Conwy website, from your use/misuse of the website, the use/misuse by any person for whom you are responsible, or from your violation of the terms and conditions.

10.  Changes to Terms and Conditions

10.1  We reserve the right to change any aspect of these terms and conditions without notice, at any time.  This right shall not affect the existing terms and conditions accepted by the customer at the point of purchase.

11.  Force Majeure

11.1  We shall not be liable for any delay or failure to perform any of our obligations should delay or failure result from events or circumstances outside our reasonable control.  Including but not limited to: acts of god, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the we shall be entitled to a reasonable extension to deliver obligation.

12.  Company Details

Registered office:

LLANGWSTENIN,                                                                                                                                                                                                                                                                                                                        CONWY,
LL31 9JF

Company No: 10063389



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